Returns, Refunds & Order Issues Policy

At Smith Gloves, every glove is made to order, and many orders are customized to the individual customer. Because of this, returns, refunds, cancellations, and other order-related concerns are handled on a case-by-case basis.

Our goal is to work directly with each customer to find the most appropriate solution while avoiding unnecessary shipping costs, customs issues, international shipping delays, or other complications.

Returns & Refunds

If you have a concern with your order, please contact Smith Gloves before returning any product.

Each return or refund request will be reviewed individually based on the circumstances of the order. Once we have reviewed the situation, we will provide instructions regarding the next steps.

Please do not ship a glove or other product back to Smith Gloves without first receiving return authorization and shipping instructions from us.

Unauthorized returns may result in additional shipping, customs, or handling costs and may delay the resolution of your request.

Made-to-Order & Custom Gloves

Smith Gloves products are made to order based on the specifications selected by the customer, including glove model, size, leather type, colors, web style, lacing, and other available options.

Because these products are produced specifically for each customer, made-to-order gloves are generally not eligible for return or refund simply because the customer changes their mind, selects the wrong size or configuration, or decides they would prefer a different color, leather, web, or design after the glove has been produced.

However, we understand that every situation is different. Customers are encouraged to contact us, and we will review each request individually.

Personalized Gloves

Gloves that include personalized embroidery, names, numbers, custom wording, logos, or other customer-requested personalization are produced specifically for that customer.

Because personalized products cannot normally be resold, personalized gloves are generally considered final sale unless there is a manufacturing defect, production error, or another issue for which Smith Gloves is responsible.

Customers are responsible for carefully reviewing all names, spelling, numbers, colors, and other personalization details before submitting an order.

Incorrect Orders

If Smith Gloves produces or ships a glove that does not match the specifications shown on the confirmed order, please contact us as soon as possible.

We may request photographs or other information so we can verify the issue.

If we determine that Smith Gloves or our manufacturing team made an error, we will work with the customer to arrange an appropriate solution, which may include repair, replacement, correction, or refund depending on the circumstances.

Damaged or Defective Products

If your glove arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible after receiving it.

Please provide your order information along with clear photographs showing the issue.

We will review the product and determine the appropriate resolution. Depending on the circumstances, this may include repair, replacement, reimbursement, or another mutually agreed solution.

Normal variations in natural leather, including grain, texture, color variation, markings, or other characteristics inherent to genuine leather, are not necessarily considered manufacturing defects.

Normal wear and tear resulting from use is also not considered a manufacturing defect.

Shipping Damage

If a package appears to have been damaged during shipping, please photograph the shipping carton, packaging materials, shipping label, and product before disposing of any packaging.

This information may be necessary for us to work with the shipping carrier and resolve the issue.

Please contact Smith Gloves as soon as possible so we can assist you.

Order Cancellations

Because Smith Gloves products are made to order, production may begin shortly after an order is received.

If you need to cancel or modify an order, please contact us as soon as possible.

We will make every reasonable effort to accommodate cancellation or modification requests before production begins. However, once materials have been prepared, personalization has been completed, or production has started, cancellation or modification may no longer be possible.

Any approved cancellation or refund will be handled on a case-by-case basis.

Customer Ordering Errors

Customers are responsible for reviewing their order details before submitting an order, including:

• Glove model

• Glove size

• Throwing hand

• Leather selection

• Web style

• Colors

• Lacing

• Personalization

• Names and spelling

• Numbers

• Shipping information

If a glove is produced correctly according to the specifications submitted by the customer, Smith Gloves may not be able to offer a return, replacement, or refund because of an ordering mistake.

We will nevertheless review each situation individually and determine whether another solution may be available.

Return Shipping Costs

Return shipping responsibilities will be determined based on the reason for the return.

If Smith Gloves determines that the return is necessary because of a manufacturing defect, incorrect product, or error made by Smith Gloves, we will work with the customer regarding reasonable return shipping arrangements.

If a return is approved for reasons unrelated to an error by Smith Gloves, the customer may be responsible for return shipping costs and any applicable customs duties, taxes, brokerage fees, or other charges.

Customers should never ship a product back without first receiving instructions from Smith Gloves.

International Returns

Smith Gloves serves customers in countries around the world.

International returns may involve customs declarations, import or export charges, duties, taxes, brokerage fees, and additional shipping requirements.

For this reason, all international returns must be coordinated directly with Smith Gloves before anything is shipped.

Following our return instructions helps prevent unnecessary customs charges, rejected shipments, delays, or packages being returned to the sender.

Refund Processing

If a refund is approved, Smith Gloves will provide information regarding the amount and method of refund.

Original shipping charges, customs charges, duties, taxes, payment-processing fees, or other costs may not be refundable depending on the circumstances.

Approved refunds will generally be issued using the original payment method whenever possible.

Contact Us Before Returning Anything

If you experience any problem with your Smith Gloves order, please contact us first.

Please include your order number, a description of the issue, and photographs when applicable.

We will review the situation and work directly with you to determine the most appropriate solution.

Do not return any product without first receiving authorization and return instructions from Smith Gloves.

Our goal is to handle every customer concern professionally, fairly, and efficiently while ensuring that returns and shipping arrangements are handled correctly.